Acceptance of These Terms

By accessing or using havelkra.com, you agree to these Terms of Use and any applicable policies referenced through the store.

Your purchase of products may also be subject to our Terms and Conditions, Shipping Policy, Return & Refund Policy, Privacy Policy, Payment & Security information, and other applicable store policies.

Store Operator

Havelkra™ is owned and operated by Chaoqi Weilai (Shenzhen) Technology Co., Ltd. The company operates havelkra.com and provides customer support for purchases made through the Havelkra™ online store.

Permitted Website Use

You may use havelkra.com for legitimate personal shopping, product research, order-related activities, customer-support communications, and other lawful purposes consistent with the intended operation of the store.

You must not use the website in a way that violates applicable law, infringes another person’s rights, disrupts store operations, or creates unreasonable security or technical risks.

Account & User Information

Where the store allows you to create an account or provide information, you are responsible for providing information that is accurate, current, and reasonably complete.

You are responsible for maintaining the confidentiality of account credentials under your control and for notifying us if you reasonably believe your account or credentials have been accessed or used without authorization.

Product Information

Havelkra™ aims to provide clear information about products, including descriptions, images, quantity, size, ingredients where applicable, intended use, care information, and other relevant product details.

Actual appearance may vary slightly because of screen settings, photography, lighting, packaging changes, manufacturing tolerances, or similar circumstances.

Product Selection & Suitability

Before purchasing, customers should review the relevant product description and consider whether the product is appropriate for their intended use.

Where relevant, customers should review product ingredients, directions, warnings, sensitivities, quantity, size, condition, or other product-specific information before use.

Product Use & Safety

Products should be used only for their reasonably intended purposes and according to applicable instructions, warnings, directions, storage information, and product guidance.

Do not use or continue using a product if it appears damaged, contaminated, tampered with, materially altered, or otherwise potentially unsuitable for use.

Purchases & Orders

If you place an order through havelkra.com, you are responsible for reviewing selected products, options, quantity, shipping details, contact information, and the displayed order total before completing your purchase.

Orders may be subject to product availability, payment authorization, verification, fraud-prevention measures, and other reasonable operational checks.

Payment & Checkout

When using checkout, you must provide accurate payment and billing information and be authorized to use the selected payment method.

You should review the displayed order total before authorizing payment. Payment processing may involve third-party payment providers and financial institutions subject to their own terms and processing procedures.

Shipping & Delivery

Customers are responsible for providing accurate and complete recipient, shipping, and contact information when placing an order.

Shipping methods, tracking, delivery estimates, and shipping-related procedures are further described in our Shipping Policy.

Delivery estimates should not be treated as guaranteed delivery dates unless expressly stated otherwise.

Returns & Refunds

Requests involving returns, refunds, damaged products, incorrect products, missing items, cancellations, or other order concerns are handled according to our Return & Refund Policy and applicable law.

Please contact customer support before returning a product. The registered company address shown on the website should not automatically be assumed to be the return destination.

Reviews, Feedback & Submitted Content

If you submit a review, feedback, message, photograph, or other content through a feature made available by the website, you are responsible for ensuring that you have the right to provide that content.

Submitted content must not be unlawful, deceptive, threatening, abusive, defamatory, malicious, infringing, or otherwise violate the rights of another person.

Prohibited Uses

You must not use havelkra.com for fraudulent, unlawful, abusive, deceptive, malicious, or unauthorized purposes.

Prohibited activity may include attempting to gain unauthorized access to systems or data, introducing malicious code, bypassing security measures, impersonating another person, conducting abusive automated activity, or using the website to violate intellectual-property, privacy, or other legal rights.

Automated Access, Scraping & Interference

You must not use bots, crawlers, scraping tools, automated scripts, or similar methods in a manner that places an unreasonable burden on the website, bypasses access controls, interferes with normal operation, or extracts content for unauthorized commercial use.

Intellectual Property

The Havelkra™ name, branding, logos, website design, graphics, photographs, text, product presentation, and other store content may be protected by copyright, trademark, or other intellectual-property rights.

Except where permitted by applicable law or expressly authorized, you may not reproduce, distribute, modify, publish, commercially exploit, or create unauthorized derivative uses of protected store content.

Privacy

Personal information collected through the website is handled as described in our Privacy Policy and in accordance with applicable privacy and data-protection requirements.

Please do not send passwords, full payment-card numbers, card security codes, or other unnecessary sensitive information through ordinary customer-support messages.

Third-Party Services & Links

havelkra.com may use or link to third-party services, including payment services, ecommerce infrastructure, logistics services, analytics providers, social platforms, or external websites.

Independent third-party services may operate under their own terms, policies, and privacy practices.

Website Availability

We aim to maintain a reliable online store, but we do not guarantee that havelkra.com will be available without interruption, delay, technical error, or maintenance at all times.

We may update, modify, maintain, suspend, or restrict parts of the website where reasonably necessary for operational, security, technical, legal, or business reasons.

Website Security

We may use reasonable technical, administrative, and operational measures intended to support website and information security.

No website, network, storage system, or internet transmission can be guaranteed to be completely secure. Users should also take reasonable steps to protect their devices, accounts, passwords, and internet connections.

Disclaimer

To the extent permitted by applicable law, website content is provided for general store and product information and the website is made available on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, consumer remedies, or legal rights that cannot lawfully be excluded, restricted, or modified.

Limitation of Liability

To the maximum extent permitted by applicable law, Havelkra™ and its operator will not be liable for losses that may lawfully be excluded or limited under the circumstances.

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful or remove mandatory consumer rights or remedies.

Suspension or Restriction of Access

Where reasonably necessary and permitted by applicable law, we may restrict or suspend access to website features in response to suspected fraud, security threats, unlawful activity, material misuse, interference with store operations, or material violations of these Terms.

Changes to These Terms

We may update these Terms of Use when reasonably necessary to reflect changes to our website, store functionality, products, services, business practices, legal requirements, or security practices.

Updated Terms may be published through havelkra.com. Where applicable law requires additional notice or consent, appropriate steps may be taken.

Applicable Law & Severability

These Terms will be interpreted according to applicable law. Mandatory rights and protections based on a user’s or customer’s place of residence continue to apply where required.

If a provision is found to be invalid or unenforceable, it may be limited or separated to the extent necessary without affecting the remaining provisions where permitted by law.

Contact Us

If you have questions about these Terms of Use, website access, a Havelkra™ product, an existing order, payment, shipping, returns, or another store-related matter, contact our customer support team using the information provided below.